Help Center


Downloading Your Product

How do I access my download links?
Your download links are stored in your MY MEDIA section. Click the button at the top of the page that says MY MEDIA. If you are not logged in, you will be prompted to do so at that moment.
My download didn't work the first time. Can I try it again?
Yes you sure can! All of your download links are stored in your MY MEDIA so you can go back to download your media whenever you need to.
What is the user license agreement for the media I have purchased?
You can find a link to the license agreement on the footer at the bottom of every page, or you can click here to download it.

Back To Top


Purchasing From Our Store

Can I call and place a phone order?
Yes, give us a call at 1.866.387.2634 m-f 9-5pm CST.
I need technical support for the product I purchased from you, who do I call?
Excellent question. Call us toll-free at 1-866-387-2634. You can also send an email to info@worshiphousemedia.com
Can I pay with Check?
Yes, but we must receive the check before we will ship your order. Call and place a phone order at 1.866.387.2634 m-f 9-5pm CST.
What methods of payment do you accept?
We are happy to accept the following major credit cards: Visa, American Express, MasterCard, and Discover.
How can I let you know that my order should be tax-exempt?
First of all, if you're not in the great state of Texas then don't worry… you won't be charged sales tax. If you are in Texas you will be charged sales tax on your first order, but then all you have to do is fax proof of your tax-exempt status to us at 469-375-2561. Give us 5-7 business days to process everything and we will credit your account in the amount of the sales tax you were charged. All of your future orders will then be automatically tax-exempt.
Why was my credit card denied?
Be sure to check the following items if your credit card was denied:
  • Make sure that you have entered your 16-digit credit card number correctly (without dashes)
  • Make sure that the card you are using has not expired
  • Make sure that the name on your WorshipHouse account matches the name on your card
  • Make sure that the billing address on your WorshipHouse account matches the billing address on your card. This is the address where your account statement gets mailed.
  • Make sure you are entering the correct security code from the back of your card.
If all else fails, try a different card or contact your credit card company to make sure there are no holds on your account.
When I attempt to add a product to my cart it says my cart is empty, is this a problem with the site or with my computer?
Most likely your web browser is set to block cookies, which prevents our website from remembering which items you wanted to purchase. If you are using Internet Explorer on a PC you can go to Tools » Internet Options » Security and adjust your settings to allow cookies from our website. Mac users should go to Preferences » Security in their browser and likewise adjust the settings.

Back To Top


Order Status

When will my order be shipped?
For in-stock products your order will be shipped the same day if placed before 2:00 PM (CST). All other in-stock orders will be shipped the next business day.
What is the tracking number of my order?
Login to your Preaching Today Media account by clicking the login button up top. After you login click on the My Account button next to your email address up top. There you will see all of your current and past orders. Click on the shipping status to see your order tracking page for that order. If the order has shipped, you will see your FedEx shipping number for that order.
Will you ship to my country?
Probably so! If your country is listed in Country field when you register with Worship House then we will ship to you. When you place your order you will be presented with the shipping options available to you and the associated costs.
What is the status of my order?
Login to your Preaching Today Media account by clicking the login button up top. After you login click on the My Account button next to your email address up top. There you will find the status of your current Worship House orders.
How can I add another shipping address to my account?
Login to your Preaching Today Media account by clicking the login button up top. After you login click on the My Account button next to your email address up top. Once on the My Account page you will see your billing address and shipping address. To change your shipping address click "change" next to the shipping address title. Under the pull down select "new location..." Give the new address a New Location Name (work, home, etc.), and enter the address. Press the continue button to return to the My Account page. Make sure the new address is selected when you confirm your order.
The product I received was defective. Will you replace it?
Yes. Return the product to us with a note stating the issue in question and we will send a new copy to you in 3-4 business days.

Back To Top


General Questions and Search

Where can I find: the links to Download my files, view my order history, track shipment, and all things about my account?
By logging in to the "My Account" section. From our home page, click the "My Account" button to sign in. In the account section, you will see your information that we have on file. You can change any of your info such as email or password. You can update your address. You can also see all of your orders, and track the status on shippable volumes.
When you click on "View order" next to any order you will be taken to another helpful page. Here you will see the download links for the files. You can also print your invoice if you need to.
Can I play loops and mini-movies in Powerpoint?
Yes, but keep in mind that Powerpoint versions prior to 2010 do not allow text over motion backgrounds. PowerPoint 2010 does allow for text over video. Mini-movies should play fine in all versions of PowerPoint. To insert media into your powerpoint presentation: Open a new or existing PowerPoint presentation. From the Insert Menu select Movies and Sounds and choose "Movie from a File."
What is my Preaching Today Media login or password?
Your login is the email address you used when you first registered with us. If you have forgotten your password you can request a new one on the login page. Your password will be sent to your email address shortly.
How do I open a .ZIP file?
Once you have downloaded a file, simply double click on the file and your computer should automatically "unzip" the file. If not, you may need the free "stuffit expander" which can be downloaded HERE. A .ZIP file is a compressed file that will allow you to download from the Preaching Today Media store quicker than if the files were in their uncompressed (MPEG-1, JPEG, etc.) form.
I cannot view any of the video previews on your site, is this a problem with the site or with my computer?
In order to view our video previews you will need the Flash Video Player. You can download it for free here.
I am interested in selling media I have created on your website, How can I submit it?
Great question! We would love to review your media submission. Just follow the instructions on our submit page HERE.
What region are the DVDs you sell? Will they play in my country?
Some of the DVDs we carry are region-free and others are region specific. If you need a certain video and are unsure if it will play in your DVD player you may consider purchasing the downloadable version of the video in question. To determine the region code of a DVD feel free to contact us at support@worshiphousemedia.com.

Back To Top